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ITIL 4 Foundation

IT Service Management

Learn IT service management best practices and frameworks. Essential for IT professionals managing services and processes.

60 min

Duration

40

Questions

95%

Pass Rate

$80K+

Avg Salary

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Exam Overview

Everything you need to know about the ITIL 4 Foundation certification exam.

Exam Details

Exam Code

ITIL 4

Duration

60 min

Questions

40

Passing Score

26/40 (65%)

Exam Fee

$250

Validity

Lifetime

Study Time

3-4 weeks

Top Employers

IBM

Accenture

Deloitte

Capgemini

Infosys

Career Impact

ITIL 4 certified professionals earn an average of $80K+ annually and are highly valued by consulting and enterprise organizations.

Pass Rate: 95% with proper preparation

Exam Domains

The ITIL 4 Foundation exam covers four key domains with equal weights.

ITIL 4 Framework Overview

25%

Key Topics:

ITIL 4 key concepts

Service management

Value co-creation

Service relationships

Service Management Concepts

25%

Key Topics:

Service value system

Service value chain

Guiding principles

Governance

Four Dimensions Model

25%

Key Topics:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Service Value System

25%

Key Topics:

Service value chain activities

Management practices

Continual improvement

Service management practices

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Start with our free practice tests and comprehensive study materials. Join thousands of IT professionals advancing their service management careers.

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