⚙️
Study Time
Exam Domains
Difficulty
Questions
Exam Code
ITIL 4 Foundation
Duration
60 minutes
Questions
40 questions
Passing Score
26/40 (65%)
Exam Fee
$250
Validity
Lifetime
Study Time
3-4 weeks
ITIL 4 certification is highly valued by consulting firms and enterprise organizations with average salaries of $80K+.
Understanding of ITIL 4 key concepts and service management principles
Key Topics:
ITIL 4 key concepts and definitions
Service management and value co-creation
Service relationships and service offerings
Service consumers and service providers
ITIL 4 guiding principles
Recommended Study Time: 12 hours
Core service management concepts and the service value system
Key Topics:
Service value system (SVS)
Service value chain activities
Guiding principles and governance
Continual improvement model
Service management practices
Recommended Study Time: 12 hours
Understanding the four dimensions of service management
Key Topics:
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
Integration of dimensions
Recommended Study Time: 12 hours
Detailed understanding of the service value system components
Key Topics:
Service value chain activities
Management practices overview
Continual improvement practices
Service management practices
Technical management practices
Recommended Study Time: 12 hours
Activities:
Study ITIL 4 key concepts and definitions
Understand service management principles
Learn about service relationships
Complete practice questions on framework overview
Activities:
Study service value system (SVS)
Learn about service value chain activities
Understand guiding principles
Practice governance concepts
Activities:
Study the four dimensions of service management
Understand organizations and people
Learn about information and technology
Practice value streams and processes
Activities:
Review service value system components
Study management practices
Take full-length practice exams
Final review and exam preparation