Exam Coach AI
FREE COMPREHENSIVE STUDY GUIDE

⚙️

ITIL 4 Foundation Study Guide

Complete Guide to IT Service Management

Master IT service management frameworks and best practices for delivering value through IT services.
3-4 weeks

Study Time

4

Exam Domains

Beginner

Difficulty

40

Questions

Exam Overview

Everything you need to know about the ITIL 4 Foundation certification exam.
Exam Details

Exam Code

ITIL 4 Foundation

Duration

60 minutes

Questions

40 questions

Passing Score

26/40 (65%)

Exam Fee

$250

Validity

Lifetime

Study Time

3-4 weeks

What You'll Learn
  • ITIL 4 framework and key concepts
  • Service management principles
  • Service value system (SVS)
  • Four dimensions of service management
  • Service value chain activities
  • Management practices and governance
Career Benefits

ITIL 4 certification is highly valued by consulting firms and enterprise organizations with average salaries of $80K+.

Study Domains

The ITIL 4 Foundation exam covers four key domains with equal weights.
ITIL 4 Framework Overview
25%

Understanding of ITIL 4 key concepts and service management principles

Key Topics:

  • ITIL 4 key concepts and definitions

  • Service management and value co-creation

  • Service relationships and service offerings

  • Service consumers and service providers

  • ITIL 4 guiding principles

Recommended Study Time: 12 hours

Service Management Concepts
25%

Core service management concepts and the service value system

Key Topics:

  • Service value system (SVS)

  • Service value chain activities

  • Guiding principles and governance

  • Continual improvement model

  • Service management practices

Recommended Study Time: 12 hours

Four Dimensions Model
25%

Understanding the four dimensions of service management

Key Topics:

  • Organizations and people

  • Information and technology

  • Partners and suppliers

  • Value streams and processes

  • Integration of dimensions

Recommended Study Time: 12 hours

Service Value System
25%

Detailed understanding of the service value system components

Key Topics:

  • Service value chain activities

  • Management practices overview

  • Continual improvement practices

  • Service management practices

  • Technical management practices

Recommended Study Time: 12 hours

4-Week Study Plan

A structured approach to help you master all ITIL 4 domains and pass your exam.
Week 1
ITIL 4 Framework Overview

Activities:

  • Study ITIL 4 key concepts and definitions

  • Understand service management principles

  • Learn about service relationships

  • Complete practice questions on framework overview

Week 2
Service Management Concepts

Activities:

  • Study service value system (SVS)

  • Learn about service value chain activities

  • Understand guiding principles

  • Practice governance concepts

Week 3
Four Dimensions Model

Activities:

  • Study the four dimensions of service management

  • Understand organizations and people

  • Learn about information and technology

  • Practice value streams and processes

Week 4
Service Value System & Final Review

Activities:

  • Review service value system components

  • Study management practices

  • Take full-length practice exams

  • Final review and exam preparation

Ready to Start Studying?

Follow this study guide and combine it with our practice tests for the best results. Join thousands of IT professionals advancing their service management careers.